Teresa's Book of Work Experiences

Work Experiences, Skills, and Tools

Equifax 

Technology Governance & Operations 

Sr. Program Director (2021 — 2024)

Fiserv, formerly First Data

Global Cyber Security & Fraud 

PMO Director (2018 — 2020)

First Data

Business Operations, Program Director (2017 — 2018)

Merchant Processing PMO, Program Director (2017 — 2018)

Sr. Portfolio Manager, Merchant Services (2013 — 2015)

Hewlett Packard

Business Effectiveness, Program (1991 — 2013)

Skills

· Agile & Scrum Methodologies

· Annual Business Planning

· Business Cases and Finanicial Analysis

· Business Operations

· Business Process Improvement

· Capacity and Demand Planning

· Change Management·

· Continuous Improvement

· Executive Reporting

· Functional Team Leadership

· Cross-functional Team Leadership

· Cyber Security Program/Project Execution

· Escalation Management

· Executive Reporting , Status, and Scorecard Reporting

     -MBR - Mostly Business Review

     -BOD - Board of Directors, 

     -PPP -  Portfolio/Program/Project

· Financial Analysis

· Global Technology Initiatives

· Hybrid Execution (Waterfall/Agile)

· IT Implementation 

· Multi-Cultural Team Management

· Program & Project Management

· Portfolio and Cost Management

· Quality Control

· Release Management

· Risk Assessment & Mitigation

· Risk Management

· Operational Planning

· Operational Efficiency Enhancement

· Strategic Project Execution 

· Strategy Planning

· Strategic Thought Leadership

· Team Leadership

· Technology Governance

Tools

· AHA

· Confluence

· Project Planning Tools 

· Black Belt, Green Belt, Six Sigma Lean Execution

· Execution Presentations

· Google Suite - Proficient

· Jira

· Microsoft Suite - Proficient

· SharePoint Designer 

· Salesforce

· ServiceNow

· Table/Looker Reporting